Complete Group

Sovereign's extensive healthcare services experience enabled the firm to recognise Complete as a premium service provider in the growing market of healthcare at home.

In 2002, Sovereign backed co-founder and CEO, Barbara Scandrett in an MBO to acquire Complete Personal Assistance (Complete), a specialist provider of bespoke care packages to adults and children with severe long-term illnesses or disabilities in areas such as spinal injury recovery. With significant barriers to entry and unmet demand fuelled by new clients wanting independence, as well as the need to unblock beds from spinal units and hospitals, Sovereign shared Barbara's vision and passion for growth.

Bolstered the Board with a new Finance Director and Chairman

Financed an acquisition to give the company enhanced services and geographic reach

More than doubled the number of clients served 

In partnership with Sovereign, Complete was able to invest significantly in building its business. The company hired a new Finance Director and Chairman and expanded its services geographically, as well as being able to provide care for a broader range of disabilities. In 2007 Complete made the bolt-on acquisition of Paediatric Nursing Link, which enhanced the group's penetration into high-end paediatric care and improved Complete’s reach into the London area.

At exit, Complete Group had more than doubled its client base and experienced strong and consistent year-on-year revenue growth, averaging 27% per annum during the final three years of the investment.