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  • Status: Current
  • Date: 2017
  • Sector:
    • Business & Technology Services
  • Location: UK
  • Buy & Build: 2

www.bristowsutor.co.uk

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Bristow & Sutor

Bristow & Sutor is a debt resolution business, using technology, data and operational excellence to act as intermediary between parties. Sovereign partnered with the management team to complete an MBO, diversify the service offering and transform the business using technology.

Investment Background

A family business established in 1977, Bristow & Sutor had grown to become a highly-respected nationwide debt resolution business.

The founder had stepped back from day-to-day operations and the management team were keen to lead an MBO to further develop the business’s service offering and client base. Attracted by Sovereign's proven capability in Buy & Build and commitment to investing in quality, in June 2017 the MBO was completed.

The strategy is to grow Bristow & Sutor organically and through acquisition, and to invest in technology that will enhance both the service offering and user experience.

Value creation to date

  • Two bolt-on acquisitions
  • Identified and appointed a highly experienced Non-Executive Chair and a CFO at the time of the MBO
  • Created the role of CTO and hired a strong candidate
  • Created an Advisory Board to focus supporting vulnerable debtors
  • Refreshed the brand and became an active participant in the sector's evolution
  • Transformed the business via a new operating platform and the use of data analytics

The Story So Far

In partnership with Sovereign, Bristow & Sutor has made two strategic acquisitions: DRP and Credit Style. The acquisitions have broadened the Group's services into the private sector debt resolution market including in-house pre and post legal services, enabling the Group to provide local, central government and private sector customers with an end-to-end service. A transformational contract has also been won with National Highways and Transport for London to provide long-term congestion charging and low emission zone related services.

In addition, significant investment has been made to drive innovation and efficiency improvements through the adoption of a variety of technologies and data analytical techniques. This provides tailored and targeted solutions, sector-leading collection performance and supports Bristow & Sutor in protecting the most vulnerable in society and the reputation of clients.

Sovereign continues to work with the management team to further expand and develop the business both organically and via acquisition.


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In their own words

Sovereign have supported us with a blend of challenge, advice and assistance to help transform and grow our existing business. Additionally, their understanding of our vision and business plan has resulted in them identifying companies for acquisition and then backing us with expertise and investment to acquire those businesses, allowing us to build a formidable and attractive group of companies.

Andy Rose / Executive Director

Bristow & Sutor Awards

Credit & Collections Technology - Winner